Refund and Cancellation
Refunds
Thank you for choosing your treatments at Renew Skin Care Studio. Please note that we do not offer refunds for any treatments, products, pre-paid packages, or any purchase and booking of treatments online or over the phone If for any reason you have changed your mind in relation to a pre-paid package, online or over the phone purchases you have a 14 day cooling off period to request the refund within 14 days of the purchase date, together with your proof of purchase.
We will not offer any refund for any redeemed or used pre-paid packages (or parts thereof) during the 14-day cooling off period or after After the expiry of the 14-day cooling-off period, our standard refund policy (set out above) will apply to pre-paid packages and online or over the phone, namely, that we do not offer any refunds on these items.
If you experience an adverse reaction to a treatment or product, don't hesitate to contact us directly, and we will be able to advise you. This does not affect your statutory rights. Transfer: Pre‐paid packages for specific treatment areas can not be transferred to other treatment areas.
Cancellations
We understand that things come up! To ensure the best service for all of our clients, we respectfully request at least 48 hours' notice to be given for any treatment appointment cancellation.
If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit or your treatment cost, as applicable (and in the case of treatments from pre-paid packages, the full cost of one of your treatment will be forfeited).